These Terms and Conditions are part of the Contract between Santa Visits Isle Of Wight and the Client.

*No terms or conditions endorsed on, delivered with, or contained in the Client’s Booking conditions or other documents shall form part of the Contract except to the extent agreed in writing.

No variation of these Terms and Conditions or to a Booking or the Contract shall be binding unless expressly agreed in writing and executed by a duly authorised signatory on behalf of Santa Visits Isle Of Wight ..

The person booking any or all of Santa Visits Isle Of Wight services must be an adult over 18 years of age.

Santa Visits Isle Of Wight may accept or reject a booking at its discretion.

Confirmation and acceptance or rejection of the Booking will be sent to the Client by email.

A booking shall not be accepted, and no binding obligation to supply any event/visit according to a booking shall arise until Santa Visits Isle Of Wight written acceptance of the Booking has been communicated to the Client.

Marketing and other promotional material relating to any bookings are illustrative only and do not form part of the contract unless expressly incorporated by Santa Visits Isle Of Wight 

Bookings:

*The booking shall specify where the event will take place, the date, the number of attendees and an estimated time.

The client agrees to declare on the booking the number of children and adults attending. Each booking slot allows for up to two adults and three children to be in attendance. A double booking allows for up to four adults and six children.

*The client agrees that if the artist arrives and finds the numbers are not as declared at the time of booking, then they will either volunteer that information to the artist on the artist’s arrival and provide payment in cash, or they accept that the artist will discontinue the visit immediately and no refund will be provided.

*Bookings often take place in client’s homes but can take place in other venues. Therefore, the Client shall (and shall procure that each attendee shall) comply with any rules, policies and procedures of the venue of the event at all times, including all health and safety policies and procedures and all reasonable instructions of the venue staff and/or Santa Visits Isle Of Wight representatives at the event. The client agrees to remove any attendee from the event whose presence is or is likely to cause a disturbance or who is drunk and/or under the influence of drugs, or may, be deemed reasonably undesirable.

*The booking takes place within a client’s home, and the client agrees to remove any attendee from the event whose presence is or is likely to cause a disturbance or who is drunk and/or under the influence of drugs, or may, be deemed reasonably undesirable. If a client or an attendee of the event is drunk and/or behaving in a manner deemed inappropriate by the Santa Visits Isle Of Wight representative, then the representative shall leave the client’s home and that visit shall be deemed ended, and no refund shall be provided. 

*By booking Santa Visits Isle Of Wight the client accepts the terms and conditions.

Price:

*The Price for the booking shall be paid in advance, as set out in the booking with Santa Visits Isle Of Wight to the client when the booking was made. As per the above, the number of attendees will be declared at the time of booking and paid for, and the client accepts that if these conditions are not adhered to or payment is made for additional attendees on arrival, the artist shall discontinue the visit and no refund will be made.

*Prices are subject to change before a confirmed booking and shall include all and any costs, including the hiring of performers, props, machinery, associated expenses, and set-up costs, including travel.

Discontinued Visit:

If an artist decides to discontinue a visit due to health and safety, behavioural concerns, or breach of terms and conditions and is in any way cajoled, intimidated or threatened; police will be called and  Santa Visits Isle Of Wight will not tolerate unacceptable behaviour.

Payment:

Payment must be made in full in advance of the booking confirmation.

The timing of the booking is approximate, the client agrees to stay at the address given in the booking for the period identified at the time of booking, and until an approximate ETA is established and the visit conducted. If a client is not home when the Santa Visits Isle Of Wight representative arrives or fails to allow them entry, then the Santa Visits Isle Of Wight representative shall move on to the next visit and will not return, and no refund will be made.

The Client accepts that in putting on an event/hosting a visit, Santa Visits Isle Of Wight will have to expend money on materials and services, in paying deposits to artists and in creating branded or bespoke items (each of them being a “Non-refundable Item”) and that expenditure on such things cannot be refunded in any circumstances including in the event of cancellation by the Client or by Santa Visits Isle Of Wight or in the event of Force Majeure.

Santa Visits Isle Of Wight Responsibilities:

Santa Visits Isle Of Wight agrees to use its reasonable endeavours to deliver its services in conformity with the booking and these agreed terms and conditions.

Standard Artist requirements:

It is the responsibility of the Client to ensure that the performance venue/home will provide a safe performance area and that the venue/homeowner is happy to accommodate the performance of such events. Other considerations, such as parking availability, noise limitations, restrictive access and/or difficult load-ins, should be mutually agreed upon between Santa Visits Isle Of Wight and the Client before booking. Any relevant information should be disclosed to Santa Visits Isle Of Wight at the time of booking.

The performance area is the responsibility of the Client to ensure that a suitable performance area is provided. Performance space requirements specific to the visiting artist. This includes ensuring a clean, safe, pet-free environment, without undue noise and distractions that would detract from a Santa Visit.

Adult Supervision:

Suitable and responsible adults must be present in the same room during any Booking for safety and practicality. The adults must be respectful of the performance and allow the visit to take priority. If a large group of children is present, the Client must adhere to official children and adult ratio guidelines.

Request for Enhanced DBS Certificate and Public Liability Certificate:

Artists are certified by The Enhanced Disclosure and Barring Service (DBS), formally known as the Criminal Records Bureau (CRB).

We are happy to send copies of these certificates to any Client that has booked our Artists on request. For data protection reasons, we cannot send copies of these documents until after a Booking has been made and confirmed (complete with the total fee being received), thus ensuring the Client’s and Booking’s validity. We can guarantee beforehand that our artist-enhanced DBS certificate confirms a clean record with no criminal convictions.

Clients must adhere to all data protection laws when given copies of these documents and not disclose any personal details relating to Artists to any third party. Please note that Artists’ or service suppliers' Enhanced DBS Certificates are in full legal names, not stage/act names.

Liability:

Santa Visits Isle Of Wight shall not be liable for any of the following: loss of profit, loss or corruption of data, loss of use, loss of production, loss of contract, loss of opportunity, loss of savings, discount or rebate (whether actual or anticipated) and harm to reputation or goodwill.

Santa Visits Isle Of Wight  shall not be liable for distress, upset, disappointment, or hurt feelings.

total liability shall not exceed 100% of the total amount paid under the booking.

Notwithstanding any other provision of the Contract, the liability of the parties shall not be limited in any way in respect of the following: death or personal injury caused by negligence;

fraud or fraudulent misrepresentation; any other losses which cannot be excluded or limited by applicable law;

any losses caused by wilful misconduct